Política de reembolso

REFUNDS

Our refund policy lasts 15 days. If 15 days have passed since your purchase, unfortunately we cannot offer you a refund.

To be eligible for a refund, you must contact us by email and provide proof, such as photos or videos, to show that the product arrived damaged or has a technical defect.

To complete your return, we require a receipt or proof of purchase.

Do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):

  • Books with obvious signs of use

  • CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you whether your refund has been approved or rejected.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then, contact your credit card company. It may take some time before your refund is officially posted.

Next, contact your bank. There is often a processing time before a refund is reflected.

If you’ve done all of the above and still haven’t received your refund, please contact us at cristiandrop93@hotmail.com.

Sale items (if applicable)

Only regular-priced items can be refunded. Unfortunately, sale items cannot be refunded.