Política de privacidad

Privacy Policy

The Glow Brand operates this store and website, including the data, content, features, tools, products, and services provided to give you, the customer, a curated shopping experience (the “Services”). The Glow Brand uses Shopify technology to provide the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you communicate with us by any other means. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we mean any data that identifies you or can reasonably be associated with you or another individual. Personal information does not include information collected anonymously or de-identified so that it cannot reasonably identify you. We may collect or process the following categories of personal information — including inferences drawn from such information — depending on how you interact with the Services, where you reside, and applicable law:

  • Contact Details: Name, address, billing address, shipping address, phone number, and email address.

  • Financial Information: Credit card, debit card, and financial account numbers, payment card information, financial account data, transaction details, payment method, payment confirmation, and other payment-related information.

  • Account Information: Username, password, security questions, preferences, and settings.

  • Transaction Information: Items you view, add to your cart, save to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.

  • Communications with Us: Information you provide in communications with us, such as when submitting a customer service request.

  • Device Information: Information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage Information: Information regarding your interactions with the Services, such as how and when you use or browse them.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you: when you create an account, visit or use the Services, communicate with us, or provide your personal information by any other means.

  • Automatically through the Services: including information from your device when using our products or services or visiting our websites, as well as via cookies and similar technologies.

  • From our service providers: when we engage them to provide technology services or when they collect or process personal information on our behalf.

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on your interaction with us or the Services you use, we may use your personal information for the following purposes:

  • Providing, personalizing, and improving the Services: This includes fulfilling our contract with you, processing payments, managing orders, remembering your preferences and items of interest, sending account-related notifications, handling purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipping, facilitating returns and exchanges, enabling you to post reviews, and offering a personalized shopping experience, such as recommending related products.

  • Marketing and Advertising: We may use your personal information for marketing purposes, such as sending promotional communications by email, text message, or postal mail, as well as displaying online ads for products or services on our Services or other websites, including based on items you have purchased, added to your cart, or other activity on the Services.

  • Security and Fraud Prevention: We use personal information to authenticate your account, provide a secure shopping and payment experience, detect, investigate, or act on potential fraudulent, illegal, dangerous, or malicious activity, protect public safety, and ensure the security of our Services. If you create an account, you are responsible for keeping your credentials confidential. We strongly recommend that you do not share your username, password, or other information with anyone.

  • Communicating with You: To provide customer service, respond to requests, efficiently deliver services, and maintain our business relationship with you.

  • Legal Reasons: To comply with applicable laws or respond to valid legal processes, including law enforcement or government requests, as well as to investigate or participate in civil discovery, potential or actual litigation, or other legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Share Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate purposes in accordance with this Privacy Policy. These circumstances may include:

  • With Shopify, service providers, and other third parties who provide services on our behalf (e.g., IT management, payment processing, data analytics, customer service, cloud storage, order and shipping fulfillment).

  • With business and marketing partners to provide marketing services and display advertisements. For example, we use Shopify to support personalized advertising via third-party services, based on your online activity across multiple merchants and websites. Our partners will use your information according to their own privacy notices. Depending on where you live, you may have the right to opt-out of sharing information for personalized advertising. You can exercise these rights here.

  • When you direct us, request, or otherwise consent to share specific information with third parties, such as for product delivery or social media integrations.

  • With our affiliates or generally within our corporate group.

  • In connection with a business transaction, such as a merger or insolvency process, to comply with legal obligations, enforce our Terms of Service or policies, or protect the Services, our rights, or the rights of our users or others.

Relationship with Shopify

The Services are hosted on Shopify, which collects and processes personal information about your access and use of the Services to provide and improve the Services. To offer and improve the Services, information you submit is transmitted and shared with Shopify and third parties that may be located in countries different from yours. Shopify may use personal information from your interactions with our store, other merchants, and the Shopify platform to offer advanced features. In such cases, Shopify is responsible for processing your personal information and responding to any requests regarding your data. For more information about Shopify’s use of personal information, visit Shopify Privacy Policy.

Third-Party Websites and Links

The Services may contain links to third-party websites or online platforms. If you access non-affiliated or non-controlled websites, we recommend reviewing their privacy and security policies. We are not responsible for the privacy or security of these sites. Information you provide in public or semi-public spaces, including third-party social media platforms, may be visible to others and used by us or third parties without restrictions. Linking to third-party sites does not imply endorsement unless expressly stated.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from minors under applicable law. If you are a parent or legal guardian of a minor who has provided personal information, contact us to request deletion. We do not knowingly share or sell information of individuals under 16.

Security and Retention of Your Information

No security measures are perfect; we cannot guarantee absolute security. Any information you provide may not be protected during transmission. Avoid using unsecured channels to send sensitive information.

The duration we retain your personal information depends on factors such as maintaining your account, providing Services, fulfilling legal obligations, resolving disputes, or enforcing contracts and policies.

Your Rights and Choices

Depending on your location, you may have some or all of the rights below. These rights are not absolute, may apply only in certain circumstances, and in some cases, we may decline your request as allowed by law:

  • Right of Access: Request access to your personal information.

  • Right to Deletion: Request deletion of your personal information.

  • Right to Rectification: Request correction of inaccurate personal information.

  • Right to Data Portability: Request a copy of your personal information and transfer it to another entity in certain circumstances.

  • Right to Object to Sale or Sharing for Targeted Advertising: Depending on your location, you may object to the sale or sharing of personal information for targeted advertising. You can exercise these rights here.

If located in the UK or EEA, you may also have:

  • Right to Restrict Processing: Request that we limit processing of your information.

  • Right to Withdraw Consent: Withdraw consent for processing based on consent; this does not affect processing done before withdrawal.

You may exercise your rights via the Services or by contacting us at the details below. We may need to verify your identity before processing requests. You may designate an authorized representative to submit requests on your behalf, with proof of authorization. We will respond within a reasonable timeframe as required by law.

Complaints

For complaints regarding our processing of personal information, contact us via the details below. Depending on your location, you may also escalate to a local data protection authority. For the EEA, a list of authorities can be found here.

International Transfers

We may transfer, store, and process personal information outside your country of residence.

If transferred outside the EEA or UK, recognized transfer mechanisms such as Standard Contractual Clauses (SCC) will be used unless the destination country is deemed to have adequate protection.

Changes to This Privacy Policy

We may update this Privacy Policy occasionally for operational, legal, or regulatory reasons. The updated version will be posted on this website with the revised “Last Updated” date.

Contact

For questions about our privacy practices, this Privacy Policy, or to exercise your rights, contact us at:

We are the data controller of your personal information under applicable data protection law.